FAQ

What does the name Bonvera mean?

The name was created especially for this business. The name Bonvera reaches across several languages whose common meaning is “good faith”.
When was Bonvera started?

Bonvera was launched on February 15th, 2016.
Where is the company’s headquarters?

Wichita, Kansas.
What about shipping costs?

Shipping costs will be extremely competitive. As our volume increases, they will be driven even lower. Bonvera will be passing the savings on to its customers and associates.
How long will it take for my order to arrive?

For most locations in the United States, your order will arrive within two full business days after the order has been processed. Weather and other uncontrollable events can delay shipments.
How can I track my order?

After the order has been packed and labeled, a tracking number will be available on your website.
What do I do if an item was damaged during shipping?

If an item is damaged during shipping, please send an email to support@bonvera.com. You will be issued a return authorization number and instructions on how to return your item, including the address to ship.
What needs to be done if I have to return an item?

If an item needs to be returned, please send an email to support@bonvera.com. You will be issued a return authorization number and instructions on how to return your item, including the address to ship.
Return Policy

If an Associate elects to return products, all of the following conditions apply:

Returns must be returned within 90 days of purchase with shipping cost paid by the Associate or customer. Returns must be accompanied by Return Authorization Form (including receipt showing proof of purchase). Returns must be in the original case quantity, new condition, in season and not expired or discontinued.

The repurchase shall be the original net cost to the participant returning such goods, taking into account any sales made by or through such participant prior to notification to the Company, minus a 15% restocking fee. Buyback is 12 months in Massachusetts, Maryland, Montana, Georgia, Louisiana, Wyoming, Texas, Oklahoma, Idaho, Utah, Washington and Puerto Rico. In addition, the Company will honor statutory mandated buyback requirements of every jurisdiction. A Montana resident may cancel his or her Agreement within 15 days from the date of enrollment, and may return his or her starter kit for a full refund within such time period.
Why would I become an Associate?

Registering as an Associate allows you to build a community of customers and other Associates. Based on the volume that group produces on a monthly basis, you can earn compensation as outlined in the Compensation Plan.
Can I register under a business name?

Yes. The details are found in the Policies and Procedures.
How old does someone need to be to get started as an Associate?

This varies by state. In many states the minimum age is 18. Check with your state for details.
Is my business willable?

Yes. The details are found in the Policies and Procedures.
What is the difference between a customer and a Smart Shopper?

A customer has access to all of the products and services at retail pricing. A Smart Shopper has the same access as a customer, but receives wholesale pricing which are discounts up to 20% on their purchases after paying $19.95 per year or by placing items that they want replenished monthly in a re-stock order during the registration process.
How do I get credit for customer purchases?

As an Associate, the Bonvera software tracks every order that each one of your registered customers and Smart Shoppers might place. These purchases will show up as part of your Group Business Volume (GBV). The breakdown of customer purchases are available on your personal website back office.
How do I qualify for compensation?

To qualify for compensation, you must have a minimum of 5 retail customers who purchase every month, or at least 2 Smart Shoppers who purchase every month. The required retail sales grace period is the first 12 months after enrollment. See the Policies and Procedures for complete details.
How can I find out what my compensation will be?

Your compensation for a current month will be available in your back office. There is also an income calculator in your back office where you can plug in your goals for the month and see what compensation that volume could produce.
When do commissions get paid?

Commissions will be paid once a month, within a reasonable time after the close of the month, which will occur on the last day of the calendar month.
How do I learn more about building Bonvera as a business?

Stay in touch with the person who introduced you to Bonvera. To find a local Introductory Meeting, go to XOTrainingSystem.com for location details.
How do I explain Bonvera to others?

The person who introduced you to Bonvera will be able to help or be able to connect you to the person that is helping them. XOTrainingSystem.com offers resources helpful for training.
How can I find introductory meetings in my area?

Go to XOTrainingSystem.com
How much time will it take to build this business?

This depends on your goals, timing and commitment level. Most Associates build Bonvera in their discretionary time. It is your business and when and how you build your business is up to you.
When will Bonvera be available in other countries?

Bonvera will expand to other countries as it makes sense to do so. If you know people in other countries, keep them in mind for the future, and think about all the people in the country(s) where we currently operate.
How do I get a product or company to be a part of Bonvera’s offerings?

We want to expand into different products and services, and you will be our best connections into companies that offer what our community buys. There is a link on our website that will direct your suggestions to the people responsible for expanding our offerings.
How do I learn about the different terms and words?

There is a Glossary of Terms in the back of the Compensation Plan brochure that covers most of the company specific terms. The “Playbook” from XOTrainingSystem.com explains all of the terms specific to building Bonvera as a business.